FAQ | Raw Materials Amsterdam


Raw Materials FAQ

We ship your order within 1-2 working days.  After we have shipped your order, you will receive a tracking
code via email. Please also check your spam folder, sometimes it ends up here. 
If you haven’t received an email, you can always contact our customer service at  webshop@rawmaterials.eu.

After you have placed your order, a confirmation page will show a summary of your order. You will receive an order confirmation promptly via email. Please check your spam folder if you do not see the email confirmation in your inbox. We will send subsequent emails when your product ships, including tracking information. Please contact us at webshop@rawmaterials.eu if you do not receive an email confirmation within 24 hours. 

You can return a product or order by notifying us within 14 days after receipt of the order. You then have 14 days to return the item(s). We will refund you in the original form of payment. 
Please mind that custom made items cannot be cancelled, exchanged or returned. 
For more information, please check our Delivery and returns page.

We start working on your order as soon as we’ve received it. If an order is already packed or shipped, we cannot make any changes. Please contact us as soon as possible, and we will do our best to help you.

At the moment we don't ship internationally. 

Please see our Delivery & Returns page for full details.

Simply enter the desired destination on the shipping information page at checkout. If you have made an account, the address will be automatically added to your address book, so that you may access it for future purchases.

We accept the following payment methods: Visa, Mastercard, Paypal, Maestro, iDeal and Raw Materials gift cards.

Many of our products are unique and made from recycled materials. Because of this there can be some differences between the pictures and the product you will receive. We always try to add multiple pictures of these items, so you can see what differences there may be and clearly indicate it in our product description. 

We make every effort to display current and accurate product inventory online. If you ordered an item and the products availability changes, we will notify you directly.

If you accidentally receive an item that you have not ordered or which is damaged or defected, please contact us right away. We will solve this as soon as possible. You can contact us at webshop@rawmaterials.eu or +31 20 421 38 93.

Our complete collection is available in our webshop. If you want to see a product, please contact us at webshop@rawmaterials.eu or +31 421 38 93. We can give you information about resellers in your area.

Please send us your city and what item you are looking for, as not all resellers offer the complete collection