These are our General Terms and Conditions. These General Terms and Conditions
always apply when you use our Website or place an order through our Website, and they
contain important information for you as a buyer. Please read them carefully. We also
recommend that you save or print these General Terms and Conditions so that you can
consult them at a later time.
Article 1. Definitions
1.1. Raw Materials: based in Amsterdam and registered with the Chamber of Commerce
under file number 34320496, trading as Raw Materials.
1.2. Website: the Website of Raw Materials, to be found on rawmaterials.eu and all of its
1.3. Customer: the natural person or corporation who enters into an agreement with Raw
Materials and/or is registered on the Website.
1.4. Agreement: any arrangement or agreement between Raw Materials and Customer
of which the General Terms and Conditions are an integral part.
1.5. General Terms and Conditions: these General Terms and Conditions.
Article 2. Applicability of the General Terms and Conditions
2.1. The General Terms and Conditions apply to all offers, agreements and deliveries of
Raw Materials, unless explicitly agreed otherwise in writing.
2.2. If Customer in his order, confirmation or any other communication alleging
acceptance of the General Terms and Provisions includes any provisions that differ from,
or are not included in the General Terms and Conditions, such provisions will only be
binding upon Raw Materials if and in so far as Raw Materials has accepted them in
2.3. In cases where specific product or service-related terms and conditions apply in
addition to these general terms and conditions, Customer can always invoke the
applicable condition that is most favorable to him in the event of incompatible general
terms and conditions.
Article 3. Prices and information
3.1. All prices posted on the Website and in other materials originating from Raw
Materials include taxes and other levies imposed by the government, unless stated
otherwise on the website.
If shipping costs are charged, these will be clearly stated in good time before the contract
is concluded. These costs will also be displayed separately in the ordering process.
3.2. The content of the Website is composed with the greatest care. Raw Materials
cannot, however, guarantee that all information on the Website is correct and complete
at all times. All prices and other information posted on the Website and in other materials
originating from Raw Materials are subject to obvious programming and typing errors.
3.3. Raw Materials cannot be held responsible for deviations in colour that result from the
quality of the colours displayed on the screen.
Article 4. Conclusion of the Agreement
4.1. The Agreement will be deemed to be concluded at the moment Customer accepts
the offer of Raw Materials subject to the conditions laid down by Raw Materials.
4.2. If Customer has accepted the offer by electronic means, Raw Materials will confirm
receipt of acceptance of the offer by electronic means without delay. Until such receipt of
acceptance is confirmed, Customer will have the possibility to terminate the Agreement.
4.3. If it is found that, in accepting or otherwise entering into the Agreement, Customer
has provided incorrect data, Raw Materials will have the right to postpone the Agreement
until the correct data is received.
Article 5. Registration
5.1. To make optimal use of the Website, Consumer can register using the registration
form/the account sign-in option on the Website.
5.2. During the registration process, Consumer will be asked to choose a user name and
password with which he can log on to the Website. Consumer alone is responsible for
choosing a sufficiently reliable password.
5.3. Consumer must keep its login credentials, user name and password strictly
confidential. Raw Materials cannot be held liable for any misuse of the login credentials
and is always entitled to assume that Consumer who logs on to the Website is the party
that it professes to be. Consumer is responsible for and bears the full risk of any and all
actions and transactions performed via Consumer’s account.
5.4. If Consumer knows or has reason to suspect that its login details have become
available to unauthorised parties, it will be required to change its password as soon as
possible and/or to notify Raw Materials accordingly so as to allow Raw Materials to take
Article 6. Execution of the Agreement
6.1. As soon as Raw Materials has received the order, it will send the products to
Consumer without delay and with due regard for the provisions of paragraph 3 of this
6.2. Raw Materials is authorised to engage third parties in the fulfilment of its obligations
under the Agreement.
6.3. In principle, the delivery term is 1-7 working days. Delivery may be effected in
various ways, at the discretion of Raw Materials.
6.4. If Raw Materials is unable to deliver the products within the agreed term, it will notify
Consumer accordingly. In that case Consumer can decide either to agree to a new
delivery date or to terminate the Agreement without incurring any costs.
6.5. Raw Materials advises Consumer to inspect the products upon delivery and to report
any defects within an appropriate period, preferably in writing or by email. For further
details, see the article about guarantee and conformity.
6.6. The risks associated with the products will transfer to Consumer as soon as the
products are delivered at the agreed delivery address.
6.7. If the ordered product can no longer be supplied, Raw Materials is entitled to deliver
a product which is comparable in nature and quality to the ordered product. In that case,
Consumer will have the right to terminate the Agreement without incurring any costs and
to return the product free of charge.
Article 7. Right of withdrawal/return
7.1. This article only applies if Consumer is a natural person who is not acting in his or
her professional or commercial capacity. Business Consumers therefore have no right of
7.2. Consumer will have the right to dissolve the distance Agreement with Raw Materials
within 14 days after receiving the product, free of charge and without stating reasons.
7.3. The term commences on the day after the product was received by the consumer, or
a third party designated by the consumer, who is not the transporting party, or:
• if the delivery of a product involves different deliveries or parts: the day on
which Consumer, or a third party designated by Consumer, received the last
delivery or the last part;
• with contracts for the regular delivery of products during a given period: the
day on which Consumer, or a third party designated by Consumer, received the
last product; if Consumer has ordered several products: the day on which
Consumer, or a third party designated by Consumer, received the last product.
7.4. Only the direct costs incurred for the return shipment are for Consumer’s account.
This means that Consumer will have to pay the costs of returning the product. Any
shipping costs paid by Consumer and the purchase price paid for the product will be
refunded to Consumer if the entire order is returned.
7.5. During the withdrawal period referred to in paragraph 1, Consumer will treat the
product and its packaging with the utmost care. Consumer may not open the packaging
or use the product unless this is necessary in order to determine the nature of the
products, their features and their operation.
7.6. Consumer is only liable for the product’s devaluation that is a consequence of his
handling the product other than as permitted.
7.7. Consumer can terminate the Agreement in accordance with paragraph 1 of this
article by reporting the withdrawal (digital or in other form) to Raw Materials, w ithin the
withdrawal period, by means of the model form for right of withdrawal or in some other
unequivocal way. If Raw Materials makes it possible for Consumer to declare his
withdrawal via electronic/digital means, then after receiving such a declaration, Raw
Materials sends immediate confirmation of receipt.
7.8. As quickly as possible, but no later than 14 days after the day of reporting as
referred to in paragraph 1, Consumer shall return the product, or hand it over to (a
representative of) Raw Materials. Consumer can send the product directly to Raw
Materials without a notice of withdrawal in advance within the period as mentioned in
paragraph 1. Consumer must, in this case, include a written notice of withdrawal, such as
the model form.
Products can be returned to the following address:
1047 HP, Amsterdam
7.9. Any amounts already paid by Consumer (in advance) will be refunded to Consumer
as soon as possible, and in any case within 14 days after dissolution of the Agreement. If
Consumer chose an expensive method of delivery in preference to the cheapest
standard delivery, Raw Materials does not have to refund the additional costs of the
more expensive method. Except in cases in which Raw Materials has offered to retrieve
the product himself, he can postpone refunding until he has received the product or until
Consumer proves he has returned the product, depending on which occurs earlier.
7.10. Information about the applicability or non-applicability of a right of withdrawal and
any required procedure will be posted clearly on the Website, well before the Agreement
7.11. The right of withdrawal does not apply to:
Products that Raw Materials has created in accordance with the consumer’s
Article 8. Payment
8.1. Customer shall pay the amounts due to Raw Materials in accordance with the
ordering procedure and any payment methods indicated on the Website. Raw Materials
is free to offer any payment method of its choice and may change these methods at any
time. In cases of payment after delivery Customer will be given a term of payment of 14
days entering on the day after delivery.
Article 9. Warranty and conformity
9.1. This article only applies if Consumer is a natural person who is not acting in his or
her professional or commercial capacity. If Raw Materials gives a separate warranty on
the products then, without prejudice to the aforesaid, this applies to all types of
9.2. Raw Materials guarantees that the products are in conformity with the Agreement,
the specifications stated in the offer, the reasonable requirements of reliability and/or
usability and with the existing statutory provisions and/or government regulations that are
in force from the date of entering into the Agreement. If specifically agreed, Raw
Materials also guarantees that the product is suitable for other than normal use.
9.3. If the delivered product is not in conformity with the Agreement, Consumer must
inform Raw Materials within a reasonable period of time after he has discovered the
9.4. If Raw Materials deems the complaint to be correct, the faulty product(s) will be
repaired, replaced or refunded in consultation with Consumer. The maximum amount of
compensation is, having regard to the Article on liability, equal to the price paid by
Consumer for the product.
Article 10. Complaints handling procedure
10.1. If Customer has any grievances in connection with a product (in accordance with
the article on warranties and conformity) and/or about other aspects of Raw Materials’s
service, it can submit a complaint by telephone, by email or by post. See the contact
details at the bottom of the General Terms and Conditions.
10.2. Raw Materials will respond to the complaint as soon as possible, and in any case
within 3 days after having received it. If it is not yet possible for Raw Materials to
formulate a substantive reaction to the complaint by that time, Raw Materials will confirm
receipt of the complaint within 3 days after having received it and give an indication of
the term within which it expects to be able to give a substantive or definitive reaction to
10.3. If Customer is a natural person who is not acting in his or her professional or
commercial capacity, it can file a complaint through the European Online Dispute
Resolution platform, available at: http://ec.europa.eu/odr/.
Article 11. Personal details
11.1. Raw Materials will process the Consumer’s personal details in accordance with the
privacy statement, which can be found at https://rawmaterials.eu/policies/privacy-policy.
Article 12. Final provisions
12.1. This agreement is governed by the laws of the country of establishment of the
12.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the
Agreement will be submitted to the competent Dutch court in the district where Raw
Materials has its registered office.
12.3. If any provision set out in these General Terms and Conditions should prove to be
void, this will not affect the validity of the General Terms and Conditions as a whole. In
that case, the Parties will lay down one or more new provisions in replacement which will
reflect the original provision as much as is possible under the law.
12.4. The term ‘written’ in these General Terms and Conditions also refers to
communication by email and fax, provided that the sender’s identity and the integrity of
the email message have been sufficiently established.
Should you have any questions, complaints or comments after reading these General
Terms and Conditions, please contact us by email or letter.
1047 HP, Amsterdam
tel. +31 (0) 20 4213893
Chamber of Commerce 34320496